Privacy Policy — How LLYY Game Protects Your Data

1 Introduction

LLYY Game is an online gaming and entertainment platform serving players in Pakistan. When you use our platform — whether you are browsing slot games, depositing in PKR, playing bingo or contacting support — you share certain information with us. This policy explains precisely what that information is, what we do with it, how we protect it and what rights you have over it.

We have written this policy in plain, straightforward language because we want every player on LLYY Game to genuinely understand how their data is handled — not just tick a box during registration. If you are reading this, that approach is already working.

By using LLYY Game — whether by visiting the site, downloading the app or registering an account — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle data, you should not use the platform.

2 Data We Collect

The information we collect falls into three broad categories: information you provide directly, information generated by your use of the platform, and information collected automatically by our systems.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is necessary for identity verification.

3 How We Collect Your Data

LLYY Game collects your information through the following channels:

• Registration: When you create an account, you provide your name, contact details and date of birth directly through the registration process.
• Identity Verification: When you submit documents to verify your identity or age, the information contained in those documents is collected and stored securely for compliance purposes.
• Deposits and Withdrawals: When you make a transaction using JazzCash, Easypaisa, Raast or bank transfer, the platform records transaction references and amounts. Full payment credentials are not stored.
• Platform Usage: Your gaming activity — including which games you play, how long your sessions are and which bonuses you use — is recorded automatically as part of normal platform operation.
• Support Interactions: When you contact our support team through live chat or email, the content of those conversations is recorded and retained to help resolve your query and improve our service.
• Cookies and Tracking: Our website and app use cookies and similar technologies to collect technical data about your device and browsing behaviour. See Section 9 for full details.

4 How We Use Your Data

Every piece of data LLYY Game collects is used for a specific, legitimate purpose. We do not use your data in ways that go beyond what is described in this policy.

Account Management

Your identity and contact information is used to create and maintain your account, authenticate your login, recover your account if you lose access, and send you important account notifications including security alerts and transaction confirmations.

Processing Transactions

Payment reference data is used to process your PKR deposits and withdrawals correctly, reconcile transactions against your account balance, and investigate any payment discrepancies you report to support.

Personalisation and Promotions

Your gaming activity data is used to personalise your experience on the platform — for example, surfacing games that match your preferences — and to send you relevant bonus offers and promotional communications. You can opt out of marketing messages at any time through your account settings without affecting your access to the platform.

Security and Fraud Prevention

Technical data including your IP address, device fingerprint and login patterns is used to detect suspicious activity, prevent unauthorised account access, identify potential multi-accounting and flag unusual transaction patterns for review.

Responsible Gaming

Your gaming activity data — session times, deposit frequency, wagering patterns — is monitored as part of our responsible gaming programme. This helps us identify players who may benefit from being reminded about deposit limits, session breaks or self-exclusion options.

Legal and Compliance Obligations

Certain data is retained and processed to meet our record-keeping and anti-money laundering obligations. This includes transaction histories and identity verification records.

5 Payment Data and Financial Information

Given that LLYY Game processes real-money transactions in PKR, we take the handling of payment-related information with particular care.

• When you make a deposit via JazzCash, Easypaisa or Raast, the transaction is processed through the respective payment provider's own secure infrastructure. LLYY Game receives a transaction reference and confirmation — not your full wallet credentials or PIN.
• For bank transfer deposits, LLYY Game records the sender name and transaction reference to reconcile your deposit. Full bank account numbers are not retained beyond the minimum period needed to process the transaction.
• All payment references stored by LLYY Game are held in encrypted form within our secure server environment and are accessible only to authorised personnel for the purposes of transaction support and fraud investigation.
• LLYY Game does not use your payment details to initiate transactions without your explicit instruction. No automatic charges are made to your payment method.

6 Sharing Your Data With Third Parties

LLYY Game does not sell or rent your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

When you make a deposit or request a withdrawal, transaction data is shared with the relevant payment processor — JazzCash, Easypaisa, Raast or your bank — to complete the transaction. These providers operate under their own privacy policies and security standards.

Game Providers

Some games on the LLYY Game platform are provided by third-party software developers. Game providers may receive a session token and anonymised player identifier to load and run games correctly. They do not receive your name, contact details or payment information.

Identity Verification Services

When you submit identity verification documents, these may be processed through a third-party verification service operating under strict data processing agreements with LLYY Game. Verification data is used solely for the purpose of confirming your identity and age.

Legal Disclosures

LLYY Game may disclose your personal information to relevant authorities if required to do so by a valid legal obligation, court order or in connection with an investigation into fraud, money laundering or other criminal activity. We will notify you of any such disclosure wherever we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition or sale of all or part of the LLYY Game business, your personal data may be transferred to the acquiring entity as part of that transaction. You would be notified of any such change and your data would remain subject to this policy.

7 How Long We Keep Your Data

LLYY Game retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable obligations. The general retention periods we apply are as follows:

• Active account data — retained for the full duration of your account and for a period following account closure to meet record-keeping requirements.
• Transaction records — retained for a minimum period following the transaction date for financial record-keeping purposes.
• Identity verification documents — retained for the period required by applicable compliance standards following account closure.
• Support communications — retained for up to two years following the resolution of the query to allow for dispute reference and service quality review.
• Technical and device data — retained for up to 12 months for security and fraud prevention analysis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 How We Protect Your Data

LLYY Game implements a layered approach to data security, combining technical controls, access restrictions and procedural safeguards to protect the personal information of all registered players.

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive data including passwords and payment references is stored in encrypted form. Plain-text passwords are never stored.
• Access Controls: Personal data is accessible only to LLYY Game staff who have a genuine operational need to access it. All internal access is logged and monitored.
• Two-Factor Authentication: LLYY Game supports two-factor authentication on player accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

9 Cookies and Similar Technologies

LLYY Game uses cookies and similar tracking technologies on its website and app. Cookies are small data files placed on your device that help us deliver a better, more consistent experience across sessions.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences — such as your selected language, notification settings and recently played games — so you do not have to reconfigure them each time you visit.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players encounter issues and how long sessions typically last. This information is used in aggregate form to improve the platform.
• Marketing Cookies: Track whether you have engaged with promotional content so we can assess the effectiveness of our offers and avoid showing you the same promotion repeatedly. You can opt out of marketing cookies through your browser or device settings.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the LLYY Game platform, but some personalisation features may not work as expected.

10 Your Rights Over Your Data

As a registered player on LLYY Game, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data LLYY Game holds about you at any time by contacting our support team.
• Right to Correction: If any of the personal information we hold about you is inaccurate or out of date, you can request that it be corrected. You can update many details directly through your account settings.
• Right to Deletion: You can request that your personal data be deleted. Note that we may be required to retain certain data for legal and compliance reasons even after account closure, as described in Section 7.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to Withdraw Consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings without affecting the legality of previous processing.
• Right to Complain: If you believe your data has been handled in a way that does not comply with this policy, contact our support team in the first instance. We will investigate and respond to all data-related complaints promptly.

To exercise any of these rights, contact the LLYY Game support team through the live chat feature in the platform or app. We aim to respond to all data rights requests within a reasonable timeframe.

11 Minors and Age Restrictions

LLYY Game is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a required step in the registration process, and accounts that cannot be verified as belonging to an adult will not be permitted to access real-money features.

If LLYY Game becomes aware that personal data has been collected from a person under 18 — whether through an oversight in the verification process or otherwise — that data will be deleted and the associated account will be closed immediately.

Parents and guardians who believe a minor may have accessed or registered on LLYY Game should contact our support team right away. We take age restriction compliance seriously and will act on any such report without delay.

12 Updates to This Privacy Policy

LLYY Game may update this Privacy Policy from time to time to reflect changes in how we operate, new platform features, or changes in applicable standards. When we make significant updates, registered players will be notified via their registered email address or through an in-platform notification.

The revised policy will be posted on this page with an updated "last updated" date. Your continued use of LLYY Game after the notification of changes constitutes your acceptance of the updated policy. We recommend reviewing this page each time you receive a change notification.

Minor updates — such as corrections to language or formatting — may be made without formal notification, but the "last updated" date will always reflect the most recent revision.

13 Contact and Data Queries

If you have any questions, concerns or requests relating to this Privacy Policy or how LLYY Game handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Use the live chat feature within the LLYY Game platform or app for the fastest response to any privacy-related query.
• For formal data rights requests — such as access, correction or deletion requests — please contact support and clearly state the nature of your request and your registered account details.
• We aim to acknowledge all privacy-related queries within 24 hours and to resolve them fully within a reasonable period depending on the complexity of the request.

Email (display only): [email protected]